Frequently Asked Questions (FAQs)

Welcome to the Coronado Hat Company FAQ page! We've answered some of the most common questions about our products, shipping, payments, and returns. If you need additional assistance, our customer support team is always happy to help.

Ordering & Products

Q1. What products do you sell?

We specialize in premium hats and Western headwear, including stylish cowboy hats and everyday hats designed for comfort, durability, and timeless style.

Q2. How do I place an order and pay?

Simply browse our collection, add your favorite hats to your shopping cart, and proceed to checkout.

We accept secure payments through:

• PayPal
• Venmo

All transactions are processed securely in U.S. Dollars (USD).

Q3. Can I cancel my order?

Yes. You may cancel your order within 24 hours of placing it. Once an order has entered processing or has been shipped, it can no longer be cancelled.

Shipping & Delivery

Q4. Do you offer free shipping?

Yes! We proudly offer FREE Shipping on all eligible orders within the United States.

Q5. Where do you ship?

Currently, we ship exclusively within the United States.

Q6. When will my order arrive?

Processing Time: 1–2 Business Days (Monday–Friday)

Shipping Time: 4–6 Business Days (Monday–Friday)

Order Cut-Off Time: 5:00 PM (Pacific Time)

Estimated Delivery Time: 5–8 Business Days

Q7. Will I receive a tracking number?

Yes.

Every order includes a tracking number. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

We ship using trusted carriers including DHL Express and FedEx.

Returns & Refunds

Q8. What is your return policy?

We offer a 30-day return window from the date your order is delivered.

We accept returns for both defective and non-defective products, provided the returned item meets our return eligibility requirements.

We also accept exchanges for eligible products.

Q9. Who pays for return shipping?

If your order arrives damaged, defective, or incorrect, we will provide a prepaid return shipping label at no cost.

For returns due to a change of mind, ordering the wrong size, style, or color, customers are responsible for arranging and paying for the return shipping.

Q10. Do you charge a restocking fee?

No.

We do not charge any restocking fees.

Restocking Fee: $0

Once your returned item has been received and approved, refunds are typically processed within 7 business days.

Depending on your bank or payment provider, additional processing time may apply.

Need More Help?

If you have any questions regarding your order, shipping, returns, payments, or products, our customer support team is always happy to assist you.

Business Information

Business Name: Coronado Hat Company

Business Type: Online Retail Store (Hats & Western Headwear)

Business Days: Monday – Friday

Support Hours: 9:00 AM – 5:00 PM (Pacific Time)

Business Phone: +1 (619) 319-5263

Email Address: support@coronadohatcompany.com

Business Address:
916 Orange Ave
Coronado, CA 92118
United States

Response Time:
We aim to respond to all customer inquiries within 24 hours during business days.