At Coronado Hat Company (“we,” “us,” or “our”), we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, communicate with us, or purchase products from our store.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To provide you with a seamless shopping experience for our hats and Western headwear products, we collect specific types of information:

Personal & Contact Information:
When you make a purchase or create an account, we may collect your name, billing address, shipping address, email address, and phone number.

Payment Information:
We process payments securely through trusted third-party payment providers. We do not store your complete payment card or bank account information. All payment information is processed securely using industry-standard encryption.

Device & Usage Data:
When you browse our store, we automatically receive information such as your device’s Internet Protocol address, browser type, operating system, device information, and details about how you interact with our website.

2. How We Use Your Information

We use the collected information for the following purposes:

To Fulfill Orders:
We provide your name, shipping address, and phone number to our shipping partners, specifically DHL Express and FedEx, to successfully process and deliver your orders.

To Communicate:
We use your information to respond to customer support inquiries, provide shipping and delivery updates, send order confirmations, and notify you of any issues relating to your order.

To Prevent Fraud:
We may use your information to screen orders for potential risk, fraudulent activity, or unauthorized transactions, helping us maintain a secure shopping environment.

To Improve Our Services:
We may analyze how customers use our website to improve our store design, customer experience, products, services, and marketing activities.

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share necessary information with trusted service providers that help us operate our business:

Platform Providers:
Our online store is powered by Shopify, which provides the e-commerce platform used to display products, manage orders, and protect customer information in accordance with industry security standards.

Payment Processors:
We may share necessary transaction details with PayPal and Venom and other authorized payment providers to securely process your payments.

Shipping Partners:
We provide your name, delivery address, and phone number to our shipping carriers, specifically DHL Express and FedEx, to successfully deliver your products.

Legal Compliance:
We may disclose your personal information if required by law, regulation, court order, government request, or if you violate our Terms of Service.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your shopping experience. Cookies help us remember items in your shopping cart, understand your browsing preferences, maintain account sessions, and collect general website traffic and performance information.

You may disable cookies through your browser settings. However, certain features of our website may not function properly without cookies.

5. Data Security

Protecting your personal information is one of our highest priorities. We implement reasonable industry-standard safeguards and follow established security practices to prevent your information from being lost, misused, accessed without authorization, disclosed, altered, or destroyed.

Data transfers and payment processes are protected using Secure Socket Layer technology and other appropriate encryption methods.

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request information about how your data is used or shared.

• Opt out of marketing communications at any time by clicking the “unsubscribe” link included in our promotional emails.

To exercise any of these rights, please contact us using the contact information available on our website.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately after being posted on our website.

We recommend reviewing this policy periodically to stay informed about how we collect and protect your information. The “Last Updated” date displayed on this page will reflect the most recent revision.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include:

• Processing and delivering orders.

• Providing customer support.

• Maintaining financial and business records.

• Complying with legal, tax, and regulatory obligations.

• Preventing fraud and unauthorized transactions.

• Resolving disputes.

• Enforcing our agreements and policies.

When your personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and industry-standard practices.

9. International Users

Our website and business operations are based in the United States.

If you access or use our Services from outside the United States, you acknowledge that your personal information may be transferred to, stored, or processed in the United States or in other countries where our service providers operate.

By using our Services, you consent to the transfer and processing of your personal information in accordance with this Privacy Policy and applicable data protection laws.

Business Information

Business Name: Coronado Hat Company

Business Type: Online Retail Store (Hats & Western Headwear)

Business Days: Monday – Friday

Support Hours: 9:00 AM – 5:00 PM (Pacific Time)

Business Phone: +1 (619) 319-5263

Email Address: support@coronadohatcompany.com

Business Address:
916 Orange Ave
Coronado, CA 92118
United States

Response Time:
We aim to respond to all customer inquiries within 24 hours during business days.