Return & Refund Policy

At Coronado Hat Company, we are committed to providing premium-quality hats and delivering an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

1. Return Window

30-Day Returns:
You may request a return within 30 days of receiving your order.

Accepted Returns:
We accept returns for both defective and non-defective products.

Return Deadline:
Returns requested after 30 days from the delivery date are not eligible for a refund or exchange.

2. Return Eligibility

To qualify for a return, your item must meet the following conditions:

• The hat must be new, unused, and unworn.

• All original tags, packaging, and accessories must be included.

• A valid proof of purchase or order confirmation is required.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, Coronado Hat Company will provide a prepaid return shipping label at no additional cost.

Change of Mind

If you wish to return an item because of a change of mind, incorrect size, style, or color selection, you will be responsible for the return shipping costs. Original shipping charges are non-refundable.

4. Restocking Fee

We believe in transparent pricing.

Restocking Fee: $0.00

We do not charge any restocking fees on eligible returns.

5. Return Process Instructions

To start a return by mail, please complete the following steps:

• Step 1 — Reach Out: Send an email to support@coronadohatcompany.comincluding your order number and the reason for returning the item.
• Step 2 — Get Authorization: Our customer support team will reply within 24 Hours  with detailed instructions. 
  
• Step 3 — Return the Package: Securely pack the item and mail it to our physical address:
  916 Orange Ave
  Coronado, CA 92118
  United States

6. Refund Process

Inspection

Once your return is received and inspected, we will notify you whether your refund has been approved.

Refund Method

Approved refunds will be issued to your original payment method.

Processing Time

Refunds are processed within 7 business days after approval. Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.

Currency

All refunds are issued in U.S. Dollars (USD).

7. Exchanges

We gladly accept exchanges for eligible products. Simply return your original item and place a new order for your preferred size, color, or style.

8. Order Cancellations

Orders may be cancelled within 24 hours of purchase. Once an order has entered processing or has been shipped, it can no longer be cancelled.

Questions?

If you have any questions regarding this Return & Refund Policy, our customer support team is always happy to assist you. Thank you for choosing Coronado Hat Company.

Business Information

Business Name: Coronado Hat Company

Business Type: Online Retail Store (Hats & Western Headwear)

Business Days: Monday – Friday

Support Hours: 9:00 AM – 5:00 PM (Pacific Time)

Business Phone: +1 (619) 319-5263

Email Address: support@coronadohatcompany.com

Business Address:
916 Orange Ave
Coronado, CA 92118
United States

Response Time:
We aim to respond to all customer inquiries within 24 hours during business days.